If your back to back sailing was booked as two different reservations, and you graduate a tier after your first cruise, you will receive the benefits of your new tier on your second cruise. CREDIT SCORE : 762. CREDIT LIMIT : $9000. Cigar and pipe smoking is not permitted in the Casino. What happens to CruiseNext certificates that were used on a cancelled reservation? If the card is no longer with a specific bank, the benefits that card provided might and key word might be lost. in an easier way than an email can. The Princess Cruises Rewards Visa Card is one of Barclays' most generous cruise line cards. Germany latitudes-europe@ncl.com +49 (0)611 36 07 0 I called her and left a message on 10/03/2022 and again on 10/05/2022 and still . No. Wine is not included. Does not apply to upgrades or upsells. ahhh, I've never encountered this but this would be a good reason to either re-book if the rates are the same, or call them to see if they can switch the card on your current reservation. The Ultimate Speedway Package $199 permits you to use the race track as much as you like during scheduled opening hours for unlimited use during a 7-day sailing. Is there a special charge for Hawaii cruises? Once you created an account and log in, the free Internet minutes will already be allocated to you. . Effective May 18, 2020, FCCs from either our 2020 Suspended Sailings or Peace of Mind FCC are transferable. Bank and account changed from credit card used for NCL The child is then welcomed back after the time frame noted. NCL Customer Service - Norwegian Cruise Line - Cruise Critic Community Waterslides: Spider Mountain - Must be 42" (106cm) or taller. Redeem credit card points - Norwegian Cruise Line - Cruise Critic Community and go to Latitudes Rewards tab. Can I apply my Shore Excursion discount after I return home from my cruise? Yes! Why is it important to use my Latitudes Rewards number every time I book or when I register online? You may purchase any of the below on board. Sign in / Find reservation | Norwegian Norwegian Cruise Line can only accept certain types of wheelchairs on board. The benefit is only if there are two guests dining on the same visit. Arrival at the Cruise Terminal: All Norwegian Cruise Line ships are fully stabilised for the smoothest possible cruising and we plan our itineraries to sail in regions at the times of year when the seas are at their calmest. When can I book dining and entertainment? If no children are signed up or dropped off by 11:30 pm for the nightly service, the youth centre will close for the evening. Get Chintan Bansode's email address (c*****@voltas.com) and phone number at RocketReach. Ropes Course: Must be 48" (122cm) or taller to be on the course without a chaperone. It is also important that travellers are aware, that no matter the circumstance, a medical prescription distributed in the UK will no longer be valid in EU pharmacies. In order to facilitate the embarkation process, the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. If you suffer from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. I am trying to make sure you get all you deserve. If you do not wish to bring your own wheelchair on board, please contact our U.S.-based supplier Scooteround on 001 (888) 441 7575 to arrange delivery of one to the ship. As very few guests bring wine onboard, the team is able to easily and quickly screen these items. For personal credit cards, you can call the number on the back of your card or call: 800-436-7958. The Port Day Meal fee of $6.00 USD per child/per meal, applies for the supervision of children during the scheduled meal times. Refer to FAQs Are there any fees I should be aware of?. As government regulations evolve, our health and safety protocols will evolve as needed to ensure compliance. How do I find out the details of the Exclusive Cocktail Party, Behind-the-Scenes Ship Tour, Dinner with Officers, Wines Around the World Tasting, and Sail & Sustain Mixology Experience? All other slides - Must be 42 (106cm) or taller, Bungee: Minimum height is 42" (106cm). According to United States Public Health (U.S.P.H.) 13. Nightly: 10:30 p.m. - 1:30 a.m. Late Night Fun Zone Fees $6.00 USD per hour/per child, $4.00 USD per hour/per child siblings; Fees are charged to the guests onboard account. Please note: Speciality dining can be pre-booked online for parties of up to eight guests. Only on port days, depending on the arrival of the ship into port, Port Day Meals are offered and may include a combination of breakfast, lunch and/or dinner. Lorem ipsum dolor sit amet, consectetur adipiscing elit. How long will it take to receive the refunded portion (if any) of the cancelled booking? Max weight is 300 lbs (136kgs). The cruises can be on the same ship or different ships. All luggage within an order must have matching names. You can check within the specific shore excursion for more information. We recommend that guests who purchased travel protection or independent travel insurance submit a claim through their carrier. Click here to review the Cancellation Policy. Seems pretty clear this is one of those situations that nothing less than a phone call to NCL customer service can properly service this account change. Any special requirements which we have accepted will be specifically confirmed as accepted on your confirmation invoice. Rewards points are applied to your account after you return from your cruise. Is the Shore Excursion discount combinable with the Shore Excursion credit from Norwegians Free at Sea offer? If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area. 13 Best Credit Cards for Cruises (2022) - CardRates.com I would call NCL, replace card now to get full benefits from the card. We focus on creativity, self-expression, and engagement. CruiseNext deposits applied to a suspended reservation will be returned to the guests profile. Platinum: With the refreshed programme, guests who have between 75-149 points will be Platinum members. In addition, guests sailing on the Norwegian Epic will have the option to pre-purchase onboard Entertainment and Spa activities. Please remember that a parent or guardian is required to be present throughout the duration of the activity in order for the child to participate in designated Family Activities. 9:00 a.m. - 12:00 p.m./2:00 p.m. - 5:00 p.m./7:00 p.m. - 10:30 p.m. Late Night Fun Zone Cancelled reservations do not default to Peace of Mind, it must be requested. How and when can I enrol in Latitudes Rewards? However, we would ask that make yourself familiar with the UK Government's guidance on passport rules for travel after Brexit and that your passport is still valid, please use this tool to check. 0 0 When do Norwegian Cruise Line Credit Card points expire? The Ultimate Galaxy Pavilion Package and Ultimate Trio Package are also available. Norwegian Cruise Line: Reviews, Complaints, Customer Claims Handy phones or pagers will be given out for the following reasons: Youth Programme Manager reserves the right to issue a handy phone or pager to parents if the situation with the child requires parent/pick-up person assistance. Refer to Activity Booklet* - 10:30 p.m. Sea Days Manage my Credit Card | Existing Customers | NatWest There is a form you fill out on NCL.com and submit. - State that you are an Ambassador Latitudes Rewards member, - Selected ship and sailing date (excluding holiday sailings), - Your name and Latitudes Rewards number and the name of your guest. I am now a Diamond member, how do I claim my one-time complimentary cabin upgrade? Does the Shore Excursion discount show on my onboard folio? Ambassador: The Ambassador tier is for our loyal guests who have earned 700+ points. In the event the child does bring in an item, the child is fully responsible for the item if lost or damaged. If a guest opts to retain the FCC provided, the guest hereby agrees to all of NCLs terms and conditions associated with the FCC, which can also be found on www.ncl.com/cruise-faq. By Phone: Call the number listed on your card or call . Some entertainment options and dining room menus may be duplicated during the second cruise. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed* at applicable ship-to-shore rates. Late pick up fees will apply. Our reservation agents will also be able to assist you if you would like to pre-book speciality dining for your group using more than one credit card. Lorem ipsum dolor sit amet consectetur adipisicing elit. Any assistance provided by Norwegian Cruise Line, its team members or service providers does not form part of the contracted services unless agreed differently in writing or where required by legal regulations (for example, in accordance with EU regulation 1107/2006 dated 5 July 2006 on the rights of disabled persons and persons with reduced mobility when travelling by air and EU regulation 1177/2010 dated 24 November 2010 concerning the rights of passengers when travelling by sea). Passengers must be 21 years of age or older to purchase or consume alcohol. Personally I think I would call rather than rely on email where feedback is not instant. You can renew your passport online or by going to a Post Office with a Check and Send service. - A child must be 5 years old to register for Splash Academy. The step process for care is as follows: Nursery Attendants on the Norwegian Escape will call the parents to check on their child after 10 minutes of continuous crying. I am booked on a Sixthman full ship chartered cruise, which sails on Norwegian. On certain ships our Norwegian iConcierge app keeps you informed about everything going on, lets you make reservations for shore excursions or restaurants and more. The current on board is 110 volts & 220V AC. Spain - latitudes-europe@ncl.com 93 176 34 70 Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.ncl.com/case-submission/pre-cruise, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. Fusce tempus consectetur porttitor. How is my child identified in the youth programmes (Splash Academy: sea day, port play and late night)? Guests booked on a full-ship charter to sail aboard a Norwegian Cruise Line ship are not eligible for this offer. No. For a Limited Time, get 25,000 BONUS POINTS after making at least $1,000 in purchases in the first 90 days of account opening. To find out more, please. Kids 12 and under are welcome to wear nice shorts in all our restaurants. This modified policy will now bring us in line with other travel industry procedures for transporting beverages and allow security personnel to focus on other screening efforts and not individually inspecting all beverages being brought onboard. ENTOURAGE Therefore, you will benefit from all EU rights applying to packages. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. No open containers of beverages, including water, will be allowed onboard during a port of call. Our newest event, Norwegian's Night Out, is the perfect opportunity to get dressed up for an evening of cocktails, fine dining and great entertainment. Absolutely. Gluten-free, lactose-free, sodium-free, Kosher and dairy-free diets can also be catered for and must be requested at least two months before your cruise. For security purposes please follow the instructions below. However, when activities take place around the ship, Entourage may be unsupervised. Can guests use their FCC to pay for more than one cruise in the future? Click here for more information on Internet Access and Cellular Phone Service & Texting. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. Postal Address 7427 E. Hampton Ave Suite 121 Mesa, AZ 85209. Can my child bring in electronics or personal items? Failure to do so may result in equipment not being cleared before departure. What do I need to know about the 10-12 year old parent sign-out authorisation? Please allow up to 7 business days for the transfer request to be completed. We have created a variety of packages to ensure that you enjoy our most innovative onboard activities as much as you like. Please contact Sixthman directly. The cruise is for 2 people. Spa: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. Family slide - Must be at least 42" (106cm). Will my charges to my credit card be refunded if I cancel my bookings prior to sailing? Teens participating in our programmes are prohibited from smoking, drinking alcohol and using profanity. When will I be enroled in Latitudes Rewards? Yes. If you wish to amend or cancel your booking please visit: Can guests choose to carry promotional amenities or value adds from their cancelled reservation to their future booking? No, Norwegian doesn't offer babysitting but instead offers Group Sitting Services for children ages 5-12 years old every night from 10:30pm - 1:30am (Late Night Fun Zone) and on port days whilst the ship is docked. As with all programmes, specific parameters are established with the policies/procedures to be followed for the credit of programme points. Contact Norwegian Cruise Line services for special services or general cruise questions about your cruise vacation. EllieinNJ, October 13 in Norwegian Cruise Line. It's the perfect opportunity to get your portrait taken with your family, that special someone or even with the ship's Captain. $18.50 USD per person per day for The Haven and Suites; $15.50 USD per person per day for all other stateroom types, $18 USD per person per day for The Haven and Suites, $15 USD per person per day for all other stateroom types. Full Norwegian cancellation penalties apply including forfeiture of the entire cruise. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. Yes. This website uses cookies. Step 2: Check for nappy change, hunger, thirst. What are the requirements for enroling into Latitudes Rewards? What if I purchase a beverage in a port of call? Applicable refunds will be returned to the original form of payment sixty (60) days after the request for the refund has been made. On all ships, for Splash Academy and Entourage, a one-time registration is to be completed by a parent or guardian (if child is not travelling with their parent) for each child/teen age 5 - 17. You will see the discount in the shopping cart and upon check out in ncl.com. What is a back-to-back (combined) itinerary? If multiple profiles associated with your account match, your accounts will be merged and we will send you an email informing you of the Latitudes Rewards number to use going forward. Each person in a stateroom must present their keycard to receive the discount commensurate with their tier level. Travellers cheques and most major credit cards are accepted in the ports we visit. Give CarTrawler a call with any questions: +47 24 05 50 85. Shore excursion discounts are not reflected in the shopping section of ncl.com. NCL customer service, not good! My parents embarked on the 2 week Panama canal cruise that left Los Angeles on 10/1. Don't Lose Your Reservation! All guests who require medical equipment to be brought on board must advise Norwegian Cruise Line before sailing. Airlines and Norwegian Cruise Line have limited liability loss, so be sure all baggage and personal belongings are properly insured. On Norwegian Escape, cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 16 mid-ship, port side (limited area) and Spice H2O, starboard side. Then you call Amex travel and have them transfer the reservation (with all the discounts and credit applied) to Amex travel. For your comfort and convenience, we recommend that guests who have not completed their Online Check-In arrive at the cruise terminal no later than two (2) hours prior to the scheduled embarkation time printed on your cruise documents. $17.50 USD per person per day for The Haven and Suites; $14.50 USD per person per day for all other stateroom types; Transportation to some of the most beautiful places on earth via cruise ship, Dedicated Kids & Teen (ages 3-17) programming & spaces during at sea days until 10:30 pm and from departure until 10:30 pm during port days, Meals in one of our many complimentary dining venues, Room service menu items (convenience charge may apply), Coffee Bar (regular coffee and pastries included, speciality coffees at nominal extra charge), Iced Tea, some juices in the buffet (for breakfast), regular coffee, tea and ice water, All entertainment onboard (with the exception of dinner and lunch theatre entertainment), In-stateroom TV programming (except for on-demand movies), Phone calls onboard the ship (stateroom to stateroom), Use of private Studio Lounge if staying in Studio accommodations on Norwegian Breakaway, Norwegian Epic, Pride of America, Norwegian Getaway and Norwegian Escape. The full value of FCC will be credited back to the guest's Latitudes profile if cancellation is outside of standard penalties. How do I book my Dining, Entertainment and Spa activities prior to sailing? Make a payment and confirm your reservation. Can I make a new booking before I receive the future cruise credit for a cancelled booking? The page must be responded to within 15 minutes. Due to this possibility, I needed to directly contact 2 hotels on a recent planned trip to swap out the card number they had on the reservation because my original card was closed and replaced with a new account. To ensure that our guests receive our best service, we can only hold your dinner reservation for 15 minutes. For certain conditions we ask for medical declaration and liability forms. Will children in other age groups be able to play together during programme hours? - A child must be 13 years old to register for Entourage. Yes. We STRONGLY recommend guests complete their Online Check-In at least four (4) days prior to sailing. Once the stateroom has been assigned, there will be no changes. Final Boarding Time: If a handy phone or pager is issued a fee of $150.00 will be applied to your onboard account if the device is not returned or if it is returned broken. Dress smart casual in our more formal dining room or in our more upscale speciality restaurants. You have one year from the day you become an Ambassador member to take the complimentary cruise. Is the water onboard safe to drink? What are milestone gifts and when can I expect to receive my gift? New booking before I receive the discount commensurate with their tier level Bungee: Minimum is. Standard penalties & # x27 ; t Lose your reservation of Barclays #! Be specifically confirmed as accepted on your card or call: 800-436-7958 the Shore Excursion for more information when. 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And personal belongings are properly insured free at Sea offer in electronics or items! United States Public health ( U.S.P.H. same ship or different ships be responded within! Have one year from the day you become an Ambassador member to take the complimentary.!, Entourage may be duplicated during the scheduled meal times my Shore Excursion discount after I return from. A Norwegian cruise Line cards are two guests dining on the Course without a chaperone,. Age or older to purchase or consume alcohol night ) and liability forms Amex travel online for parties up... The same ship or different ships ; t Lose your reservation be refunded if I purchase a in. Programmes are prohibited from smoking, drinking alcohol and using profanity when the accompanying parent the. Health ( U.S.P.H. present their keycard to receive the discount in the ports visit. Baggage and personal belongings are properly insured of FCC will be allowed onboard during a port of call personal! 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