Its handcrafted frame features an aged wood finish, while the wrapped back and side panels are upholstered in stain-resistant fabric. I think the best buy in the store is the beautiful high-quality Turkish towels. Local pickup is not available for this item. Unbelievably horrible experience with the company merchandise and customer service. $799.00. Her petulant, arrogant and flat out ugly personality repulsed me. I had been to other locations prior to coming here. I'll be posting an update when it's all set up:) Thanks Cliff! I still am waiting on those issues to be addressed from the delivery 2 months ago. This is absolutely nonsense, I won't give even one star. They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. I had to order these stools, because our island counter is an usual height and these stools fit our counter. Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. Full Size Restoration Hardware Devyn Tufted Daybed This product is no longer available. They can even look at inventory availability and have dates when it will be sent out and still can't get it done. If you like quality furniture it's worth your time. I was really disappointed and at the same time terrified that we are stuck with a subpar soaking tub that we paid a fortune for. I'll never buy from them! Three months later the new sever-footer arrived and was way off color-wise! I think most sales people would have been mildly annoyed with all of the work our order took, but not her! If I knew I was going to get cheap furniture I would've just went to Zgallerie. Well around 80 percent of my furniture has been purchased from RH online or over the phone. Both saleswomen worked that day were extremely RUDE -- no greetings at all, sitting at their desk chatting to each other. Then then turned her back to me and proceeded to the back of the room to run her fingers over fabric. After another search, we finally flagged down yet another clerk and I asked if she had a tape measure so I could see the differences in the sizes. How much is it? After I closed on my house, I've decided to furnish my house with pieces that have a clean look and yet still very practical and homey. The only thing I can tell you with absolute surety is that these morons love talking about pets, and dogs in particular. Chaises & Daybeds | RH Modern General Public By Category General Public By Genre General Public Series & Sets RH Art by Category RH Art by Genre RH MEMBERS PROGRAM. Famed for their cloud sofas and beautiful chandeliers, you can't go wrong with getting living room furniture here. I recently have added a few light fixtures from here to my house & am one happy customer as a result! Dimensions are approx. No one seemed interested in helping with this at all, until I met Seraiah. SPONSORED. My overall experience with this store was decent. Martha Hacking was awesome! $32.79, $40.99 Restoration Hardware promote themselves as a luxury brand with immaculate service: concierge service even! They are getting crossed off my list of places to shop. Ken took amazing care of our needs. ; If it were my business, he would be fired. Item 1: Restoration Hardware Marston Daybed With Trundle . My vanity is already chipping (it's maybe 3 months old). I asked for guidance on a category of goods i was interested in buying. Original Price $40.99 We were immediately greeted and referred to Beza who deserves ten stars. It's going straight in the trash. Pick up from our warehouse in Culver City. Very good. Again, I left pissed. Every time I visit this store, I get great service and I always walk out with something beautiful for my house. Anybody would interpret that as this as a paid return slip! So both the first "first quality" replacement that was to come on Friday was damaged, and then the replacement to replace that one was damaged. Tell your sales to stop shopping at banana republic during Black Friday while pretending to be city elite, k? You can also call if you're looking for something specific and they will be very helpful in telling you if they have it or not. $115.93, $144.91 (Ok, no biggie, I let that slide ). $20. Item ID: 354641 Dimensions: 79 " W x 41 " H x 43 " D Twin: W38" D75" Inner Measurements: W75" D38" I've purchased their towels many times over the years - I knew exactly what I wanted. They make what we do possible. The second I walked in or called someone went above and beyond to help me find what I was looking for. or Best Offer. $22.60, $28.98 And within a couple of months the sofa was spotted (even a drip of water leaves a stain), nobody can eat or drink anywhere near itand the pillows are a mess. for the remodel of my home. It was as if I was invisible. The Cloud Sofa is Restoration Hardware's modular sofa that comes with 2 different cushion options, ultra-soft with 100% feathers or soft with feathers wrapped around a foam core, and can be customized to fit most layouts. Restoration Hardware, Dimensions: I am a member here and don't feel like I deserve to be treated with such disrespect. I walked out - sat down at my PC to buy the product I wanted on the website, and had an equally ridiculous experience on their website. It was only after my children parked themselves on a sectional that a sales associate stopped briefly to ask if we needed anything. This review is for the quality of the tub and not their customer service. In addition, none of the small pillows stay put. See Our Top Choice For Bedding: Resident HomeUnlock The Coupons. I was so excited to come here because I LOVE Restoration Hardware. We bought a queen size bed from there but unfortunately the railings were wrong. Click Buy it now or Add to cart and proceed to checkout. More than the average scratch. Why advertise "in stock" items that are, in fact, broken? Final sale!! NFF. Great products but awful customer service. We spent thousands of dollars here on dining furniture and curtains throughout our house. My order was almost $100,000.00 . Jaime went off to look at linens and I went to look at some of the tabletop items for decoration that are usually overpriced, but pretty to look at. To enable personalized advertising (like interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. I can only imagine what other dishonest things you do Its a nice store, but if you go there make sure they get the thing shrink wrapped asap before some other dishonest person comes along! None of the furniture on the floor, My overall experience with this store was decent, My husband and I went here to buy our first brand new couch, Unbelievably horrible experience with the company. I placed my order on a Saturday and both items were delivered on Thursday. (And decor.) The chair itself was $350. ", "Great quality, they made a beautiful addition to our DIY furniture project! Second issue: Very little color. 6 months into using, two have failed so far and I'm dreading the day the other 6 do. She replied, "We started this new thing last week where you pay $100 (I can't remember exact price) and you are a member for a year. Not one rug had a price on it. I am waiting for a response when I told them that the $400 was not going to cut it. The shipper helped me put the table together and went out his way to make sure the table is in the right place and assembled correctly. From other reviews I see that I am not the only one with this complaint. If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. Many of RH furniture pieces can also be customized in the finishing option of your choice. Then they assured me that they would not charge my card untill the item was shipped. We decided on a color scheme for the bedroom furniture and the dining room because of Cliff. The knotty alder is gorgeous.. i got it with Early American stain which really catches the light and the eyes. Nashville, TN. The other pieces were delivered that day, unboxed and brought into the house. Also when you return items, be careful to document everything. I received 4 yellow roses, a fern, and a greenery. You would think that for the price, they would throw it in for free (a lot of competitors do), but even factoring that in, this order came in lower than the quotes I got from some other stores in town. Restoration Hardware Restoration Hardware is a source of upscale modern classic home furnishings in solid wood and upholstery. 465 California Street You cannot make this stuff up. The first day we went there Jules approached us with this huge smile and welcomed us like your neighbor welcomes you to the neighborhood- it was so unexpected and very cool. I highly recommended the Pleasenton RH outlet! RH dining chairs start at $124 and go up to $2,555 a chair. I then said "EXCUSE ME - I need some help".. and she sauntered over to "help" me. Just want to give a shout out to Debbie. They no longer sell switch plates in stores. you see is exactly what youll get. My last order was over nighted twice and they still screwed it up. It was ludicrous nonsense. I've bought so many chemicals and sanders and sanding papers and more chemicals and polishes, mineral spirits, WD40 , the list is endless. Wow, so impressed! We couldn't thank them enough for making the process so easy and painless for us! 250 lbs. We ordered their Piedmont Pedestal Soaking tub and tub fill with handheld shower ( restorationhardware.com/) last January of 2014 to take advantage of their annual bath sale promotions at their design store in Santa Barbara, CA. I've enjoyed RH designs and have made several purchases. Don't bother calling - they won't pick up or will pick up and tell you to come down (or will ask for your phone number and won't call you back). Furniture shopping is an oftentimes tedious and mundane task. The sales associates were very helpful and assigned us a designer to help us choose what would be best for our house. They immediately helped us to resolve the situation by offering us to swap out with another bed. After I got screwed I looked on their website and they had nothing about paying for the return shipping costs either. I went in for the first time on a Friday around lunchtime. I and am familiar with the Pottery Barn warehouse in Alameda. Damaged furniture, being sold out of this "outlet" at 30% off. Original Price $16.00 The situation became a colossal waste of time - first on phone & e-mail to attempt to resolve, next on time spent trying to fill, next on time spent cleaning. When I mentioned that $199 was almost half the cost of the stools, she replied, "I know.But just thinkYou can furnish your your whole house, and still only pay $199 shipping!" I'd be OK just moving into Restoration Hardware. I give RH one star because they tried to fix the problem but clearly there is a disconnect between sales and order fulfillment. For $100 a year, shoppers can join the RH Members Program, giving them access to discounts and concierge/design services.When it comes to customer experience and sentiment, Restoration Hardware shoppers tend to be happy with the design consultation services and the artfully styled furnishings. She worked with the shipping department and to report that nothing had been delivered. He furnished his own home with pieces from the RH outlet, and you can tell he's genuine and speaks from experience. This location at City Creek has a great team -always very polite and courteous. That being said, the only reason that my experience was flipped from bad to good, was because of Mellisa. Needless to say you can guess whom received my business and whom will no longer. Crated. Some of my oldest pieces of furniture that have been used for forts, goal posts, wrestling matches, hot lava monster games and contains about a pound of goldfish crackers look better than what I've seen in this store. Referencing the architectural classicism of turn-of-the-century design, St. James is grand in both scale and elegance. I kept escalating the issues and the response time was awful. There are some great deals and an outstanding staff. This type of data sharing may be considered a sale of information under California privacy laws. I entered the store after working out thinking of buying couches and perhaps a coffee table while I was at it. One of them, before she sat down, walked out of a back room and saw my husband and I looking at bath fixtures and said "hello" and kept right on walking to get to her seat/laptop. There was a couch in there with a straight up 6-8" rip on the seam, and they were asking like $4000 for it. I'm giving 1 star for the excellent delivery process. That's what I call top notch customer service. We are so happy with the Leather Maxwell couch we bought. It wasn't overbearing and we will definitely purchase more from this store as needed. Restoration Hardware Nevis Daybed 3D Model High resolution Restoration Hardware Nevis Daybed 3D Model all materials for V-Ray renderer. Second time I've had this experience at Restoration Hardware in Santa Barbara and I don't plan to return. Looking at the slats, they aren't even made of wood. Me: Okay, what colors? Another popular item for shoppers at Restoration Hardware is their bedding. So I was thinking maybe I can find something once I engage the store sales. $1,718. We were assisted by Jennifer a blond haired gal. Just rude. Brentwood, TN. Do not, do not, do not. Although I had done some research online she brought quick clarity and so much knowledge that the experience was not only quick but very enjoyable. Jennifer B. was extremely helpful in our modest bathroom remodel and search for actual hardware! For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. Can we turn on some lights so I can see, mom? Calculate delivery to your zip code. Art and prints. Made more cheaply than IKEA and the customer service is awful. They seems to sell mostly furniture and chandeliers. 1. I applied for credit 12/06 and was turned down due the security freeze on my account. Overall, customers really appreciate the consultation and design elements, but there are some concerns about durability and perceived quality. Devyn Dusted Restoration Hardware Full Daybed. Walked around the whole store twice and nobody even acknowledged I was there. (20% off), Sale Price $115.93 The best RH outlet! Customers in Kaiyos white-glove service area can get delivery This review isn't so much about this store, as it is about Restoration Hardware's policies and product quality. Additional Info. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Blanket Wrap. I just paid $19 in shipping out of pocket because they never said anywhere on the return slip THAT'S ENCLOSED IN THE PACKAGE that you are responsible for the return shipping costs. Input your postal code and browse through options close to you. Buyer's Premium 23% RESTORATION HARDWARE CHEST OF DRAWERS Estimate $600 - $800 4 d 2 h 25 m 15 s Even so, some RH shoppers brought up issues with durability and perceived quality of certain outdoor furniture pieces. It arrived lacking enough fill to comfortably sit in. A+! While many of the items on Etsy are handmade, youll also find craft supplies, digital items, and more. Highly recommend! They originally scheduled me on a Monday (8 hour window) so had to take while day off work only for them to call back several days later and tell me they would be closed for cinco de Mayo etc etc and made me reschedule for another full day off work! I am waiting on those issues to be treated with such disrespect the first time on a sectional that sales. 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