Posted by 5 months ago. Anyway, got replacement instructions on iFix, installed this battery, and the laptop is working perfectly. 5 yr. ago. The Dell XPS 13 Plus also features a slightly larger 55WHr battery that will likely last even longer than the standard 51WHr battery found in the newest XPS 13.Dell XPS 13 Plus.. room gaming done right The mid-size tower is the Goldilocks of desktops My laptop weight is 2 Dell XPS Desktop 2020 - Black The Dell XPS 13 (2020) i5-1035G1 8GB RAM 256GB M The Dell. Dell XPS 13 (9380) (512GB 16GB RAM) at Amazon for $225 Dell XPS 13 price and configuration options We reviewed both the 1080p and 4K versions of the XPS 13. While most swollen ones don't explode, a few of them did, and they sure are an increased fire hazard. Very. If the connector is stubborn, push a little at one side, then the other, to "walk" it out of its socket. Step 6 Battery Disconnection. Disconnect and remove Battery. This is just a short video of me fixing my Dell XPS 15 9550 swollen battery. 6. The problem was that it was at 100% a lot of the time - high voltage isn't healthy. latitude vs inspiron what is the difference ? The support engineer refused to look at the logs to confirm it was done internally, and I suspect my service tag account/record was open when another support inquiry came in. In other words, well after a typical 2-year warranty has expired. Then remove it, very carefully, following the online service manual. A representative offered December 27 as the earliest repair date, which we postponed until January 2. Dell XPS 13 9343/9350 Laptop Battery | New / Part Only. Which is better for my usage case? Some facts about Dell based on my experience: I purchased a Dell XPS 13 9350 in September 2016 ($1700). Unscrew and remove Bottom Base (1 X 1.6mm x 6mm) (8 x M2 x 3mm ). They stick behind the reason: That model is not in the recall. Home Depot, Lowes, Staples and others have a battery disposal program. BIOS screen. Awesome, I was just litterally looking around in my XPS's BIOS settings and saw those options you mentioned. I am one of the founders of Notebookcheck, which I dedicated myself with after my studies at the Vienna Technical University were completed. Besides new technologies such as electric mobility and environmental technology, I am also interested in architecture and construction engineering. OEM batteries are still available for this model. The base model XPS 13 I. Dell's recommendation is that I pay for someone to do the data recovery on my own (which is really only getting an Outlook PST exported and a few files under Documents since everything else is saved in cloud storage). I email Dell Support the same day. The touchpad doesnt seem elevated, so maybe it is just bad bezel fit? That way it would affect the battery less. In the future as soon as I detect any swelling in a battery I'll replace. Step 2 Unscrew battery (3 x M2 x 2mm wafer) (1 X 1.6mm x 4mm). A quick Google search demonstrates that this is a common problem in XPS models, due to swelling of the battery. We have written articles on "Lithium-Ion Battery Safety and Care" and "Lithium-Ion Batteries: Charging Guide for Maximum Endurance", but other websites like Battery University are also a good place to start. Whats wrong with my laptop and how can I fix it? After much back and forth, the representative took our telephone number and assured us that the earliest service appointment would be the following Monday, December 24. My 9370 had the swollen battery issue. Dell refuses to replace the battery and fix the 9350 models. It has same specs i.e. 4.4 out of 5 stars 291. Batteries that fail after 3 years are dead of old age and use. Step 3 I just got this new dell XPS 13 5 day ago and now I just note that my laptop have bulge like in picture.I just want to know it is a new design or my battery Swollen?Please help. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. The battery life has also dropped significantly; it be barely last 2 hours whereas it used to last 5-7hrs easily. FREE Shipping by Amazon. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We did so via an online form on the Dell Support website and received a call-back at 11:20 by a member of the German support team. Waves MaxxAudio Service Application must run in Task SW'21 on Precision 5760, Win10Pro, NVidia A3000. After research I see that Dell acknowledges the issue in their later model 9550 and is doing replacements and fixes for free. >I keep the laptop plugged into a Dell thunderbolt TB 16 docking station 24/7. Visually, the trackpad appeared to have dropped into the top case slightly, making it look as if there were a problem with the mechanism itself. Found the internet! Has anyone else had this problem and had any success getting Dell to repair under the warranty? . 3 people found this helpful. last year. Good luck sending a swollen battery or a laptop containing it to service by courier if you declare it contains a swollen battery, fireproof container or not. I would not use the laptop with a swollen battery. Starting from the back of the computer, pry up the base cover using your fingertips. Any device with a Li-ion battery can suffer a similar fate to our XPS 13 9350. $39.99. Current item. Dell XPS 13 detected it as a 3rd party battery and . For security nerds- Dell and Intel have a live podcast Press J to jump to the feed. A supposed fix in the 9560 vs 9550 (which was recalled) may only apply when using the power cord that came with the 9560. Pricking the old battery cover with a small Phillips screw driver, the air escaped and the old battery flattened back. $109.99. a very bad design floor. I keep the laptop plugged into a Dell thunderbolt TB 16 docking station 24/7. Please share our article, every link counts! Buy Dentsing JD25G / 90V7W Battery for Dell XPS13 XPS 13 9343 9350 1708 Dell XPS13D-9343-1708 0N7T6 (JD25G/52Wh): . I did some searching on Google and forums and could not locate any discussion on these particular models, but it still has me pretty worried. Buy 100% ORIGINAL Dell XPS 13 (9360) P54G 60WHr 4-Cell 7.6V PW23Y Battery With One (1) Year Replacement Warranty at Best Price in India. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We started the repair process by contacting Dell Support on December 21, 2018, a Friday, at around 09:00. XPS Discussion. Today I finally got around and fixed my expanding battery issue with my Dell XPS 15 - 9550. tanium uses japanese exfoliating . I am surprised that Dell think this is OK for a premium laptop. In this video I'll tell you how I finally got a replacement batte. I purchased my XPS 15 9560 laptop about 15 months ago and have just today noticed that the bottom edge of the trackpad has raised, though I've felt that the trackpad has not been functioning optimally for about the past month. Will have to look into my legal options. While most swollen ones don't explode, a few of them did, and they sure are an increased fire hazard. Within a few seconds, he had set to work, only requiring a flat surface and good light as a makeshift workstation. latitude vs inspiron what is the difference ? The swollen battery ruined the motherboard even though I removed the battery. Dell XPS 13 (9360) PW23Y Battery has Longer Battery Life and backup and Warranty from Dell India. Pull the battery cable connector towards the battery to disconnect it from its socket. https://www.notebookcheck.net/Dell-offers-to-replace-swelling-XPS-15-9550-batteries-for-free-even-if Also remove the battery as soon as possible. We did not want to take our chances during what would prove to be an intense period of use on the road at CES 2019, so we contacted Dell Support just before Christmas 2018 about the issues we had been experiencing. That way it would affect the battery less. Removing the bottom case revealed the culprit of the problem, with several cells of the 56 Wh battery having badly swollen. There is a message about secret recall of the battery. Dell actually has an advisory about swelling batteries somewhere recently. Touch pad bulging up cause swollen battery. Do a Google search for a lot more information but here is a page to go to for some additional information. This guide shows how to remove and replace the battery for the Dell XPS 13 9300 laptop. Top 10 LaptopsMultimedia, Budget Multimedia, Gaming, Budget Gaming, Lightweight Gaming, Business, Budget Office, Workstation, Subnotebooks, Ultrabooks, Chromebooks, under 300 USD/Euros, under 500 USD/Euros, 1,000 USD/Euros, for University Students,Best Displays, Top 10 SmartphonesSmartphones, Phablets, 6-inch,Camera Smartphones. Using a Torx T5 screwdriver, remove the ten screws that secure the base cover to the palm-rest assembly. I have a swelling battery under a raised trackpad on my 9560. Build Quality . Note that the image is what I saw on my 9350. Frequently Bought Together. If the adapter says None or Unknown then it's an issue with the adapter. I would not reasonably expect a battery just over 1 year old to begin swelling or have substantially reduced performance. Every single system of this type (ultralight, with prismatic batteries having no steel shell) is subject to swelling -- whether because of defective manufacture or simple old age. I haven't seen people complain about battery swelling in the 9xx0 series, but I don't think they've been around long enough for batteries to swell. They breached my data/address and associated my account with someone in California. . The best case would be to turn off the laptop, which would eliminate the chance of the battery being stressed any further. Mostly worried about the fire hazard side of things associated with the bulging batteries when no one is home. XPS 13 9350 Battery Video tutorial repair manual Installation and Removal Instructions XPS 13-9350 (P54G002) CMOS Battery Step 1 Use fingertips to open XPS badge. Source: https://www.notebookcheck.net/Dell-offers-to-replace-swelling-XPS-15-9550-batteries-for-free-even-if-out-of-warranty.247546.0.html. New battery is good for another 3 years or so. In examining the swollen old battery, I determined that swelling was caused by air trapped inside the black battery pack cover. but for the past few months I have been noticing that a charge lasts about half as long as it used to and the battery is swelling quite a bit, pushing up . J. Simon Leitner,2019-07- 4(Update:2019-07- 4), Dell Inspiron 15 5000 5585 Laptop Review: An Excellent Alternative to Intel, - 746 articles published on Notebookcheck, - 6817 articles published on Notebookcheck, "Lithium-Ion Batteries: Charging Guide for Maximum Endurance". Dell XPS 17 9700 Battery Drain secretly solved via an Got in a skateboard crash and damaged my xps 15 bottom My laptop already has windows 10 enterprise but it wont What is in this partition, and is it safe to delete it. It comes in 2 variants 11.4V and 11.1V and both are inter-changeable and compatible with Dell Inspiron 15. Log In Sign Up. You can purchase a new battery from Dell at the number below, of go to the following site. 09. Verified buyer. Swollen batteries occur when its cells oxidise, which in turn releases toxic gasses. Marc Almgren. Dutifully, we received a call on December 24, with the Service Center informing us that it would take until December 26, because of Christmas Day, before Dell could source the necessary replacement parts for our machine. The unofficial subreddit for Dell Technologies. This reduces the risk of a dangerous thermal event if the battery is accidentally damaged during the repair. Essentially, you should minimise any unnecessary stress and heat. I suspect that is the cause since the battery doesn't discharge often. >despite the fact that I have a 5 year-in-home service extended warranty. Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. 13. Dell XPS 13 9343/9350 Laptop Battery | New / Part Only. Dell XPS 13 (9360) battery health, what does it mean? Free shipping to Ban On 4/10 my Dell XPS 13 9350 motherboard failed. For your safety, discharge your battery below 25% before disassembling your device. Dell only offered me paid support for battery replacement since I am 3 months out of my 1 year warranty. Websites like iFixit are good resources for finding out how repairable a device is. It is now swelling and deforming my keyboard (2021-10-13). 6. Dell claims that this is not a known issue on the 9560 and therefore refuses to provide in-home service to fix the problem despite the fact that I have a 5 year-in-home service extended warranty. Dell prides itself on offering an NBD on-site repair service. I removed the battery and was running on AC power due to safety concerns over the swollen battery. I currently plan to remove the battery and work plugged in. u can use the dell power manager and set to custom, If you go to the bios before windows load spamming f2, you can change the battery setting to primarily use the ac adapter when fully charged. Dell's Support explanation was: "This might have been changed online from your side." I'm in Florida. They claim swollen is almost the new normal for the new flat batteries and not a safety issue. Dell maintains they will do nothing but charge me to send my laptop in and have them fix it at my cost. r/Dell. Bought a legit one on Amazon for under $50. Helpful . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Dell actually has an advisory about swelling batteries somewhere recently. On 3/28/18 I notice that the battery is swelling and has warped the keyboard and trackpad. Clearly, these had pressed against the top case, forcing one side of the trackpad upwards, which gradually made the left-hand side of the trackpad harder and harder to activate. On 4/3 I receive an autoresponse email from Dell stating that my Warranty and Ownership Transfer has been done and a new address is associated with my laptop Service Tag number. Dell XPS 12 9Q33/L221X, and XPS 13 9333 Replacement Battery $84.99 Buy Step 1 Battery Be sure to power off and unplug your device before you begin your repair. Clearly this is caused by a swollen battery. What's most concerning is that Dell confirmed that the explosion was caused by a battery error but didn't provide any reason for why it might have happened (damage to the laptop or using an. Check that warranty, the battery is most likely excluded. I email Dell Support the same day. I purchased a Dell XPS 13 9350 in September 2016 ($1700) On 3/28/18 I notice that the battery is swelling and has warped the keyboard and trackpad. It required replacing the battery, and repairing the motherboard. Under the main screen, look for the AC adapter type. In the case of Dell there is no room for any eventual swelling so battery ends up buggering up your 2000 USD laptop. NNF1C Laptop Battery for Dell XPS 13 2 in 1 9365 XPS 13 9365 2-in-1 2017 XPS 13-9365-D1605TS D1805TS D2805TS D3605TS D3805TS D4605TS Series HMPFH 0NNF1C NP0V3 0HMPFH P71G P71G001 7.6V 46WH . iFixit replacement battery purchased 2020-04-14 and worked fine initially. If you go to the bios before windows load spamming f2, you can change the battery setting to primarily use the ac adapter when fully charged. If you can't remove it right now, keep it discharged, set 0 or the lowest possible charge level in BIOS or in Dell Command | Power Manager. Disappointing performance for a laptop in this price range. https://www.dell.com/community/XPS/XPS-15-9560-swelling-97wh-battery-6GTPY/td-p/6138359. The computer is only 1 year 4 months old;the battery has been expanding for some time now (the trackpad became hard to click a few months ago), and now it is visibly raised above the level of the rest of the computer. And bizarrely they sometimes offer refurbs? If you use it just now and then and as UPS, 90%-80% is a reasonable compromise. All costs were borne by the editor too. 74Wh and 6-cell. An Amazon search reveals that replacement XPS 13 batteries can cost as little as US$29.99, although we would recommend buying one from directly from Dell or an authorised repair shop where. Dell produces vast numbers of XPS laptops, so it unsurprising to find several Dell Community threads about XPS machines suffering from swollen batteries ([1] [2] [3] [4]). Mind they often don't have replacement batteries in stock, even if you'd want to pay. Hence, we would recommend buying a laptop that you or a qualified technician can repair easily. Not a very long lifespan one could say failure by design! Or have a custom setting so that it only charges up to 80% to keep the battery healthy. In short, a swollen or bloated battery should be replaced as a priority. I'm also interested in getting a new battery. Not quite 2 years, but more then 1 year. Press J to jump to the feed. YKKap Venato D30 Venato D30 4SIMPLE . Battery swelling typically occurs following years of use. Moisture can also trigger a similar process. I will stay far far away from the 93xx line in the future. By 13:20 the technician had finished his repair, with the trackpad and top case returning to their original states once the battery had been replaced. Search within r/Dell. The issues with our Dell XPS 13 9350 were a slow burn. This is a Chinese off-brand battery. No. Since I know others with a 9560 have been having this problem, I was wondering if anyone had gotten anywhere with Dell or havefound any reasonable alternative options? Owners of Dell XPS 13 Plus (9320), what has been your experience with it? Rome Tech ML1220 CMOS Battery for DELL XPS 15 13 9343 9350 9360 9365 - BIOS RTC ML1220 XPS 13 CMOS Battery Rechargeable Battery with 2 Wire Cable 4.4 out of 5 stars 74 $10.99$10.99 FREE delivery Fri, Nov 4 on $25 of items shipped by Amazon Or fastest delivery Wed, Nov 2 Small Business Related searches dell xps 13 9350 battery Dell said too bad, though its a safety issue.Her. DELL DXGH8 Battery for DELL XPS 13 9370 XPS 13 9380 Inspiron 13 5390 Inspiron 13 5391 Inspiron 13 7390 2-in-1 7391 2-in-1 Inspiron 14 7490 Dell Latitude 3301 Vostro 5390 Vostro 5391 7.6V 52Wh 6500mAh $6899 FREE delivery Fri, Nov 4 Or fastest delivery Thu, Nov 3 Only 4 left in stock - order soon. And of course it happened 4 days after the 1-year warranty expired and Dell refused to cover the repair costs under the warranty. Batteries do swell a bit but that is usually accounted for in the design of the laptop so as to not affect the hardware. By contrast, the XPS 13 9343 received a repairability score of 7. iFixit offers a pictorial guide for replacing the battery should you need to do so. My battery in my 9550 is 18 months old, out of its initial warranty and has the same issues. Judging from the posts in this forum, this does not seem to be a true statement, and the problem seems rather comparable to the 9550. This XPS is so fancy with its metallic body and all these delicate tiny screws. Read more. Thank you JOcean for providing the link; unfortunately it only describes Dell's temporary free battery replacement offer that had been available for XPS 15 9550 users until September 2018. In short, we were pleasantly surprised at how quickly and competently Dell fixed ourXPS 13 9350, despite it being around Christmas. 396. I suspect that is the cause since the battery doesn't discharge often. Dell seemed to take no interest in this safety concern and wanted me to pay approximately $170 (including shipping) to replace a faulty battery. We proceeded to provide them with information about the problem, at which point the representative suggested that the cause of the trackpad issue could be a bloated battery. We then received a call on January 2 at 09:00 from a service technician, who stated that they would be arriving between 13:00 and 15:00 to carry out the repair. I also had the exact same problem in my XPS 9560. Punctually, the technician arrived at 13:05 and with several boxes of spare parts in case the swollen battery had damaged other components of our laptop. All laptop manufacturers should allow setting battery charging limits. You can Google "laptop battery swollen" and read stories from pretty much all manufacturers across the board, not just from Dell alone. Interestingly, the Dell representative stated that a trackpad issue would have been an out of warranty repair. I bought a new Dell laptop directly from Dell in November 2020. I have a XPS13 that's about 14 months old. Swollen or bloated batteries are OEM agnostic. You can set this in BIOS; with Dell Command | Power Manager it can be changed without rebooting. Whats wrong with my laptop and how can I fix it? Only issues with the keyboard and USB ports keep this. Press question mark to learn the rest of the keyboard shortcuts. Hi all, just aquired an XPS 13 7390 and a G7 17 7790. Excellent. Waves MaxxAudio Service Application must run in Task SW'21 on Precision 5760, Win10Pro, NVidia A3000. In fact the swelling was so bad i have removed it as I thought it dangerous to keep running a current through it in its confined space. Pro Tech Toolkit. https://www.notebookcheck.net/Dell-offers-to-replace-swelling-XPS-15-9550-batteries-for-free-even-if-out-of-warranty.247546.0.html. If your battery is swollen, take appropriate precautions. Primarily AC or Custom with the charge only up to 80% setting? The phone number to spare parts is 1-800-372-3355 and be sure to give them your service tag number. You can use the laptop with only the adapter but yes you will have to buy a new battery. It. Close. It's only 1 yr 4 mos since i bought it and already had to remove the swollen battery and now i'm using it as a desktop. While this is for the XPS 13 9343, the process is the same as it would be for successors like theXPS 13 9350. I never made this change! After research I see that Dell acknowledges the issue in their later model 9550 and is doing replacements and fixes for free. Don't forget the little screw under the XPS magnetic panel. 5% coupon applied at checkout Save 5% with coupon. Computers have been an integral part of my daily activities since the time of the Commodore C64 and Atari 1040ST. JD25G 9350 9343 Battery for Dell XPS 13 XPS13 13D XPS13D 13-9343 13-9350 13D-9343, 90V7W JHXPY 5K9CP RWT1R 0RWT1R 0N7T6, XPS13-9350-D1608 D1508G D1708. After walking me through hardware testing, driver updates, a BIOS update, and even a windows reinstall they finally sent a technician to replace the touchpad. This Dell Inspiron 15 7567 Battery is built with Highest Quality Components and Best Quality Cells which provide Longer Life with efficient charging. I usually leave my laptops plugged in to the AC adapters all day long. The Surface Laptop, for instance, received a repairability score of 0, with its battery being difficult and dangerous to replace.

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